How can we help you?

Here in our Help Center you will find all general answers to questions about billing, admin panel, product and much more.

For the user
/
Account & Login
/
My profile

First names, last names or other information

To change your profile information, simply click on your picture in the top right corner when you are logged in. A so-called drop-down menu then opens  . Here please click on  profile settings .

profiles

Now the processing mask opens, in which you can add and change your information.

profiles 2

Then save your changes.

profiles

 

  • Problems entering the address

The address field requires the full address to be entered in order for some system functions linked to the user's location to function correctly. Unfortunately, if we allow partial addresses to be entered in the address field, it doesn't make sense in this case.

We recorded a tutorial video for you on how to manually add an address to your profile if it doesn't work automatically.

 

 


 

profile photo

To change your profile picture, simply click on your picture in the top right corner when logged in. A so-called drop-down menu then opens . Here please click on profile settings .

profilesprofiles

After you open the profile settings , click the picture or click Profile Picture .

profiles

If you uploaded an image, click  Crop .

profiles

Done, don't forget  to click save  .

profiles

 

  • Why can't I see my profile picture after uploading it?
    This may be due to a temporary storage location called "Cache" on your PC or mobile phone. Please delete this (instructions for your respective browser can be found quickly on the Internet) and then please upload your image again.

 

 


 

Profile Background Image

Go to your profile page and click the edit icon  on your background image.

From the drop-down menu, click Change Background and choose an image.

HB-User-Profile-S7.webp

 

The optimal format for the banner is 300px high and 1500px wide.

 

 


 

Hide email address, date of birth or other information

You can customize the visibility of your fields with privacy settings.

Simply click on your picture in the upper right corner when you are logged in. A so-called drop-down menu then opens . Here please click on data protection settings .

profiles

Here you can hide the required field from other users.

Hide or show the information you want from other users and save your settings.

profiles

 

Of course, if the user is hiding from the web , he shouldn't create any content, because then his name would be exposed. A hidden user does not appear in search and the community app. Also, no one other than administrators can see the profile of such a user.

Please accept all cookies to write us in the support chat.