How can we help you?
Here in our Help Center you will find all general answers to questions about billing, admin panel, product and much more.
First names, last names or other information
To change your profile information, simply click on your picture in the top right corner when you are logged in. A so-called drop-down menu then opens . Here please click on profile settings .
Now the processing mask opens, in which you can add and change your information.
Then save your changes.
- Problems entering the address
The address field requires the full address to be entered in order for some system functions linked to the user's location to function correctly. Unfortunately, if we allow partial addresses to be entered in the address field, it doesn't make sense in this case.
We recorded a tutorial video for you on how to manually add an address to your profile if it doesn't work automatically.
profile photo
To change your profile picture, simply click on your picture in the top right corner when logged in. A so-called drop-down menu then opens . Here please click on profile settings .
After you open the profile settings , click the picture or click Profile Picture .
If you uploaded an image, click Crop .
Done, don't forget to click save .
- Why can't I see my profile picture after uploading it?
This may be due to a temporary storage location called "Cache" on your PC or mobile phone. Please delete this (instructions for your respective browser can be found quickly on the Internet) and then please upload your image again.
Profile Background Image
Go to your profile page and click the edit icon on your background image.
From the drop-down menu, click Change Background and choose an image.
The optimal format for the banner is 300px high and 1500px wide.
Hide email address, date of birth or other information
You can customize the visibility of your fields with privacy settings.
Simply click on your picture in the upper right corner when you are logged in. A so-called drop-down menu then opens . Here please click on data protection settings .
Here you can hide the required field from other users.
Hide or show the information you want from other users and save your settings.
Of course, if the user is hiding from the web , he shouldn't create any content, because then his name would be exposed. A hidden user does not appear in search and the community app. Also, no one other than administrators can see the profile of such a user.