How can we help you?

How can I save a file or create a folder?

In the desired folder, press the  plus icon and select Upload files or Create new folder .

Access

It is possible to allow access to created folders for all users  of the social intranet, only for certain  user groups  and also only for  individual users . This can be selected during folder creation.

You can also specify whether folders with restricted usage rights are to be displayed for everyone but provided with a lock symbol, or whether these folders with restricted usage rights should only be displayed to authorized users and are otherwise not visible.

How much storage space is available?

We currently offer unlimited storage.
Please note that the files uploaded to cloud can be a maximum of 1 GB per file.

If you want to upload a video that is larger than 1GB, we can recommend you to upload this video to YouTube and save the link to the video in the same folder.

What file types does the cloud support?

The Loxonet Cloud supports all common image, video, audio, text and archive files. In addition to the usual file types for Microsoft Office (such as docx // doc // xsx // xlsb // xlsx // xltm // pptx // ppt), these are also pdf, jpg and png.

The maximum file size is 999 MB per file. This can be adjusted in the cloud settings in the admin panel.

What file formats can be uploaded?

If the file is not detected as malicious, it passes verification and is uploaded. This rule applies to all applications and to all locations where uploading files is allowed. Of course, this rule doesn't apply to cases like the Reports application , covers in the Events application , system images, etc. - where logically only certain types of files can be uploaded.

Also note that there are limitations on the maximum size of uploaded files, which can be configured in the admin panel. Currently the maximum file size can be up to 1GB.

* If you want to upload a file that we think is malicious, you can put it in a zip, 7z or rar archive and then upload it to the server at your own risk.

* If you want to prohibit uploading a specific file format on your intranet, please contact our support chat.

Also note that in some cases, namely official posts, event invitations and reminders, and newsletters, all uploaded files are sent via email. To comply with the rules, we also limit the total size of all uploaded attachments.

We are therefore forced to impose these restrictions because it is not possible to send emails with videos as email clients do not accept videos and attachments cannot be larger than 20MB.

Downloading files from the cloud

If you click on the three dots on the right side, you can  choose Download  . Here's how to download your file.

Link to a file from the cloud application

If you click the three dots on the right side, you can choose Copy Link  . This is how you can get a link to a file.

Then you can use the link e.g. B. Add to your post.  

How can I delete a specific file from the cloud?

If you click the three dots next to the files, you can click Delete . 

Is it possible to upload and download multiple files at the same time?

A simultaneous upload of several files is possible without any problems. To do this, simply select a desired file (after you have clicked on upload new files) and press the “command key” on your keyboard. Keep it pressed and at the same time select the other desired files with the mouse.

Documents do not open. Instead, a black background opens

This issue is related to an external plugin, so we cannot influence it directly.

We can recommend updating your browser cache. And you still have the option to download the file.

Can the order of the folders and files in the cloud be set individually?

The arrangement of folders and files in the cloud cannot be specified individually. Folders and files are sorted in alphabetical order.