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Here in our Help Center you will find all general answers to questions about billing, admin panel, product and much more.

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Billing & Contract

Setting up the SEPA direct debit mandate

1. In the  admin panel,  use the  menu  on the left to navigate to the item  System  and then to the sub-item  Contract .

2. On the right you will find your account details and directly below the  information on how to set up the SEPA direct debit mandate . Clicking on the  green button "Set up SEPA direct debit mandate"  takes you directly to the  form  with which you can set up your SEPA direct debit mandate.

3. We work with the GoCardless service to collect our SEPA direct debit mandates in order to guarantee our customers the highest level of security. Fill out the  form  with your data and confirm the process by clicking on the  green button "Confirm direct debit" .

4. You have now successfully set up your SEPA direct debit mandate.

About GoCardless:
We use the GoCardless service to collect our SEPA direct debit mandates in order to guarantee our customers security and transparency. Not only are you protected by the direct debit guarantee, you also receive a notification by e-mail for each direct debit.

 

 


 

Referral program

We would be delighted if you would recommend us to others. You can benefit from our referral discounts! If you do not participate in any referral campaign, your referred organization may use you as a referrer.

 

 


 

Are there any other costs besides the monthly fees?

In addition to the contributions to the social intranet, there are no hidden costs for using Loxonet. If you require an extra service, costs will apply according to our "Services" page.

 

 


 

Contract term

Loxonet was designed to be very flexible. There are no rigid contract periods with us. You can cancel Loxonet within three months.

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